Opinion: The importance of technology in a Contact Center – Pplware

The software that gives support to the various services is always an essential component that must be adapted to the specific of each of its clients.

The GoContact is a Contact Center software with unique capabilities to operate in the cloud. This is an innovative service that provides a vertical solution for the contact center management.

See the interview we did to Reditus on the implementation and use of GoContact a contact center management software that offers an integrated solution that covers several areas.

The GoContact is the Contact Center management software to operate in the cloud, which allows access to the contact center anywhere in the world through a computer, tablet or smartphone with internet connection.

It also allows managing its customers and agents in an intuitive and user-friendly interface, through integrated functionality and modules, customer-focused and not on managing the Contact Center technology.

This model results in an integrated customer service without the need for investment to have a tool to measure the real needs of its customers, allowing turn fixed costs into variable costs, all for a few cents per minute

The implementation of GoContact in Reditus was a process that took place in a transparent manner and had no impact on operations.

After this implementation, the use has been shown to be simple, thanks the way the software itself is built, ensuring different levels of customization that Reditus needed.

The opinion of Reditus is given by Claudia Rodrigues, which features in the company and all the good experience they have had the use of GoContact and relationship with GoTelecom.

The range of features that the software has value to email management, SMS and e-ticket, integration with CRM, the Click to Call, integrated modules reporting and analytics and integration with social networks more known in the business market.

We highlight the report module and analytics with characteristics of these management tools are quite useful and appropriate to manage and analyze the evolution of your business.

As for the report, is given access to real-time summary tables of the various operational reports and quality (Campaign, Database, agents and Inbound) of automatic or occasionally.

This is another example of a successful partnership between two national companies and resulting in a synergy in which both collect fruit and take profits.

Based on the specific needs of a company, it was possible for a producer to create a solution that fits perfectly to your needs and which is also used in other contexts, more widely.

GoContact