According to a recent survey conducted by Standard Intelligence Center (CIP), almost 50% (49.45%) of the professionals in the sector contact center belong to the famous Generation Y. Yes, those young people eager for stimulation, multitasking and dependent on feedback.
If we stop a few minutes to look up the dictionary, the English word meaning “reaction to something, response, return.” Ie. A meeting is expected by the employee from time to time to know how is your evolving and what path to follow, analyzing their strengths and areas for improvement
Until this regard, the technology can help companies. With a management tool for monitoring, it is possible to describe the recording of the attendants and generate a report with history, allowing a more assertive accompaniment. And best of all: the procedure is 100% automated, leaving the sheets aside and saving good time managers
.
In hindsight, each generation brings new features, “manias” positive and negative. Generation Y is ambitious, “surrender” when you like the work and not alloy, sometimes “practice home office. However, seeking recognition and wants to be valued by the direct supervisor.
Now, with the help of technology, no more excuses. Became much easier “feed them back,” enjoying the best offered by each employee, regardless of their age. After all, praise is good and everyone likes!
Error.
No comments:
Post a Comment