Imagine the following scenario: A representative of a customer service is helping a person on the phone, already very angry, without being able to hide his confusion and irritation. With increased interaction, rather than just hearing about the incident, the service managers are able to intervene and provide adequate assistance from access to vital signs and client health. Or, imagine that one of the drivers of its fleet, exhausted, falls asleep at the wheel and a manager is able to talk to him and lead him safely to a rest area, thanks to access their health signs. All this and much more if tonou-possible thanks to wearable tech.
The Rise of Wearable Technology
The wearable technology is not new, however their applications for customer service companies are only now being used more effectively. A 2013 study by Creative Technology and Social Center of Goldsmiths, University of London, found that about 33% of UK adults and the United States found that wearable technology has helped in the development of their careers. Other research on Human Cloud at Work pointed out that wearable technology increases job satisfaction by 3.5% and employee productivity by 8.5%.
According to the researcher in an interview with Chris Bauer Portal RealBusiness, the survey results show “the application and the potential power of wearable devices in the workplace from biometric resumes of employees and organizational executive dashboards in real time to the allocation of resources. Using the data generated from this type device, companies can learn how human behavior impacts the productivity, performance, well-being and job satisfaction. “
the adoption of wearable technology will increase as people and businesses to view their benefits, including as it improves the life of an individual or the performance of an organization. the CTO of Rackspace in the UK, Nigel Beighton, sees the need for companies and professionals to analyze the data from wearable technology “and understand the broader context surrounding such information such as location, time, posture and even the temperature and the mood of each individual. Focusing on these data, as well as in devices, wearable technologies can provide significant insights to optimize performance and satisfaction. Especially accompanied wearable technology of big data. “
Smart Clothes as a business tool
The use of smart clothing to monitor vital signs and health workers has become a reality. according to the Wearable Technologies, 2015 was an “exceptional year” for the emerging market for watches and smart clothes. One of the most important features of smart clothes and watches are the sensors and monitors vital signs related to health. smart clothes offer feedback in real-time vital signs and health of users and connect the application to report the information to smartphones and computers. most smart clothes can monitor heart and respiratory rate, sleep patterns ., temperature, calories burned and intensity of activity
While most smart clothes be in the health and fitness market, this technology begins to be made available to the health sector – in hospitals and personal care facilities or babies – helping new parents in monitoring health and sleep patterns, and for companies that want to monitor their employees
Smart Clothes and Workforce Field .
companies are increasingly becoming mobile, more field workers and independent contractors that depend as never before mobile devices and applications. According to a CIO Portal article, a recent survey by Apperian revealed that over 70% of companies surveyed plan to equip more than 1,000 employees with mobile applications and 1/3 are deploying mobile applications on more than 5,000 workers in the next two years. In addition, Gartner predicts that 50% of employers require their employees to provide their own device for work and reports that 38% of companies should stop providing devices for workers in 2016. As more companies adopt BYOD policies, becomes crucial to the workforce in the field be able to charge their devices quickly and easily while on the move.
the wearable technology and smart clothes are solving this problem. While designers are inspired in flexible solar panels and creating clothes and accessories that accommodate portable devices, we found some designers who are creating from shirts, to jeans, ski jackets and winter gloves that could easily be part of the workforce in . field
Solar Wearable – the Dutch fashion designer Pauline van Dongen, is creating lightweight suits that include solar panels connected to the user to charge your smartphone. His creations carry up to 50% of the total of a smartphone charge when used in the sun for an hour. She collaborated with Christiaan Holland, the HAN University of Applied Sciences and the expert in solar energy, Gert Jan Jongerden in Solar Wearable design, to integrate photovoltaic technology in comfortable and trendy clothes.
Wearable, like this dress, could be a mobile software solution that allows employees to charge their phones without having to be near an outlet
Agloves -. being part of a team working in the field can be very difficult in winter, it is almost impossible to use smartphones and tablets with gloves, since the typical gloves are not touch-sensitive screens of the devices. That’s when the Agloves appears. The company offers a variety of sticky gloves constructed of silver to heat and generate conductivity, so that all ten fingers become drivers vehicle for use on any touchscreen device.
The possibilities for wearables in market are limitless and it is encouraging to see where companies and designers are taking this technology. As well as the forecast of industry analysts, we believe that technology wearable bring exponential gains in satisfaction and productivity both for customer service representatives and to the staff of the workforce in the field.
* Alexsandro Labbate is senior manager of marketing at ClickSoftware for the Americas.
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